Frequently Asked Questions
Everything parents ask us about delivery, Cash on Delivery, returns and warranty — answered in one place.
How long will delivery take?
Delivery takes 3–5 working days to every city in Pakistan, and it's free on every order.
Do you deliver all over Pakistan?
Yes! We deliver nationwide — to every city and town our courier partners cover, including Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad, Quetta and more.
How much is the delivery charge?
Delivery is FREE on every order, with no minimum. You'll see Rs.0 delivery at checkout.
How can I track my order?
Once your order is dispatched you'll receive a tracking number by SMS/email. You can also use our Track Your Order page, or simply WhatsApp us your order number on 0315-2200431.
Can I open the parcel before paying?
Yes. We allow you to open and check your parcel in front of the rider before you pay, so you can be sure you got exactly what you ordered.
Can I change or cancel my order?
Of course — just message us on WhatsApp at 0315-2200431 as soon as possible. Changes are easiest before your order leaves our warehouse.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available all over Pakistan. Pay the rider in cash when your parcel arrives — no card needed.
Do I get a discount if I pay by bank transfer?
Yes! Choose Bank Transfer at checkout and get an extra 5% off your order. We send you our bank details and your discount on WhatsApp right after you place the order.
Is it safe to order from JustForKids.pk?
Absolutely. We're a Karachi-based store (A-114, Block 3, Gulshan-e-Iqbal) and our checkout is secured by Shopify. With COD and open-parcel checking, you only pay once you're happy with your order.
What is your return & refund policy?
You can request a return within 15 days of receiving your order. The item must be unused and in its original packaging, with proof of purchase. Contact us on WhatsApp or email to start a return — once we receive and check the item, we'll let you know and process your refund.
What if my item arrives damaged, faulty or wrong?
Please check your parcel when it arrives and contact us right away on WhatsApp (0315-2200431) with photos or an unboxing video. We'll make it right with a replacement or refund.
Do your toys come with a warranty?
Yes — our products are covered by a 15-day warranty against manufacturing defects. If something isn't working as it should, message us and we'll help.
How long does a refund take?
Once your return is received and approved, your refund is processed within 10 business days. We'll keep you updated at every step.
How do I choose the right toy for my child's age?
Every product shows its recommended age. You can also browse our Shop by Age page — 0–1, 1–3, 3–5, 5–8 and 8+ years — to see toys picked for each stage.
Are the products the same as shown in the pictures?
Yes — what you see is what you get. And because you can open your parcel before paying, you can check it yourself on delivery.
Do you offer bulk or wholesale orders?
Yes! Schools, resellers and party planners can get special pricing on bulk orders. Visit our Wholesale page or WhatsApp us on 0315-2200431.
Still have a question?
Our team is happy to help — message us on WhatsApp or send an email.
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