Frequently asked questions
How long does delivery take?
We dispatch all orders within 24 hours.
Delivery timings are:
- Karachi: 1–2 working days
- Other Cities: 3–5 working days
You’ll receive updates through SMS/WhatsApp once your order is shipped.
Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery nationwide so you can pay only when the parcel reaches your doorstep.
What if I receive a damaged or wrong product?
No worries — we’ve got your back.
You can request a replacement or refund within 15 days.
Just share a small video or picture of the issue on WhatsApp, and our team will handle it quickly.
Can I open or check the parcel before paying?
Courier companies in Pakistan don’t allow opening parcels before payment.
But don’t worry — if the product is damaged, incomplete, or not what you ordered, we offer a 15-day return and replacement policy with quick support on WhatsApp.
Do you offer free shipping?
Yes, we often run free shipping offers over 2999 order values.
Current shipping charges are shown clearly on the checkout page.
We also provide fast dispatch and quick support to make your experience smooth.